Return and refund policy

 

1. CANCELLATION POLICY / RIGHT TO CANCEL

1.1. You may cancel your contractual declaration in writing (e.g. letter or e-mail) within 14 days without justification, 14 days period begins on the day on which the customer acquires physical possession of the goods. 30% restocking charge will be applied.
1.2. The withdrawal period begins on the day on which the consumer acquires physical possession of the goods.
1.3. Timely sending of the cancellation or the item will suffice in protecting the cancellation period.
1.4. The costs of return any goods are paid by the customer.


PLEASE SUBMIT YOUR CANCELLATION TO:

MEGAPUMP,
Unit 5, Demesne Shopping Centre,
Dundalk, Co. Louth,
Republic of Ireland
A91 RY16  
E-mail: megapump.customerservice@gmail.com


2. RETURNS

2.1. We are always happy to accept our products.
2.2. To receive a refund goods should be returned in original, unopened packaging.
2.3.We can not accept damaged goods for return or exchange (broken or opened product)
2.4. If the product is not returned in its dispatched state we cannot offer a full refund and a compensation will be calculated on individual basis, please note that it can be up to 100% of value depending on the damage.
2.5. If goods have been dispatched, you have the right to return goods within 14 days of receipt of your goods.
2.6. In the event that you exercise your statutory right of revocation, you shall be responsible for regular costs of the return shipment if the goods supplied correspond to the goods ordered.


3. INCORERECT ITEM RECEIVED

We aim to get you exactly what you ordered to you. In the unlikely event the item you received is incorrect for any reason- please get in touch via email with our Customer Service: megapump.customerservice@gmail.com

3.1. Its paramount to check all flavours/products prior to opening as we can not exchange or refund any product that has been opened.
3.2. Please DO NOT OPEN the product or break the seal as it will be classified as damaged.
3.3. In the interest of hygiene we cannot accept any unsealed or opened product for return.
3.4. We can only accept returns that are in their original condition.


For further details on our Returns Policy, please contact us by email at megapump.customerservice@gmail.com

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